Refund policy
Returns & Refunds
At QuietQulture Kids™, each item is made to order just for you. Because of this, we only accept returns or replacements for items that arrive damaged, defective, or incorrect.
What We Accept
If there’s an issue with your order, please contact us within 7 days of delivery at hello@quietqulturekids.com with your order number and a clear photo of the problem.
Resolution
Once reviewed, we’ll provide either a replacement or a refund depending on the situation.
Important
- Do not return items without contacting us first
- Unauthorized returns may not be accepted
Sizing
Please review the size guide before ordering. Because items are made to order, we cannot accept returns for incorrect sizing.
What We Don’t Accept
- Change of mind
- Incorrect size selection
- Requests made after 7 days
Questions?
We’re here to help: hello@quietqulturekids.com
Response time: 1–2 business days (Mon–Fri)
EU Customers — 14-Day Right of Withdrawal
Customers located in the European Union may request to cancel or return an eligible physical order within 14 calendar days after delivery. To begin a return, contact hello@quietqulturekids.com before sending any item back.
Returned items must be unused, unworn, and in their original condition and packaging. Customers are responsible for return-shipping costs. No restocking fee will be charged. If the return is approved, the refund will include the product price and the original standard delivery charge, where required by law. Additional costs for upgraded or express delivery are not refundable.
Orders may be cancelled before fulfillment. This EU section takes precedence over any conflicting return limitations stated elsewhere in this policy.